Please note that all Christmas delivery deadlines are still subject to peripheral delivery delays and are subject to any weather related delays.
Any orders placed on Christmas Day, Boxing Day and New Year's Day will be dispatched on the next working day subject to stock availability.
Our STANDARD DELIVERY CHARGE is based upon the region your delivery address falls into. An accurate delivery charge for your package will be calculated using your delivery address postcode upon checkout.
The STANDARD DELIVERY CHARGE is applicable to the majority of the Mainland of the United Kingdom (UK) and the Republic of Ireland (ROI) and will not exceed £5.99 +VAT. Orders worth over £125.00 (excluding VAT) will be eligible for FREE DELIVERY!
Northern Ireland will benefit from a reduced standard delivery charge that will not exceed £4.50 +VAT.
If we can post your goods for less than that quoted at our checkout we will do so and pass the savings on to you.
Highlands & Islands & Other UK
Highlands and Islands and other peripheral postcodes may incur an ADDITIONAL DELIVERY SURCHARGE and this will be clarified at our checkout in accordance to the postcode of your delivery address. .
As an indication the following postal areas are likely to incur an ADDITIONAL DELIVERY SURCHARGE of:
|UK Region||Orders Below £125.00||Orders Over £125.00 and Below £250.00||Orders Over £250.00|
|The Highlands & Islands & Isle of Man||Standard Delivery + £6.00||Standard Delivery||FREE Delivery|
(These prices are exclusive of VAT)
A number of postcodes are also restricted to parcels with a maximum volumetric size of:
Length x Height x Width < 3m
Therefore certain larger products may not be available for delivery to some postcodes. This will be flagged up at our checkout.
If you have any queries regarding parcel size and delivery availability please do not hesitate to contact us on 028 3839 4900 or email firstname.lastname@example.org
Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. As a general rule, we will endeavour to despatch your order within five working days of the date of the order; UK and Ireland only and subject to the goods being in stock.
All of our parcels require a signature on delivery. Our delivery service providers will on occasion and at their discretion leave a parcel in a special place. Please complete the ‘If no one is in’ section upon check-out with this information. If the delivery service decide not to leave the parcel they will return the parcel to the Post Office and leave a card notification so your parcel can be picked up. If the parcel is not collected the Post Office will return your goods to Fane Valley Stores and the cost to re-send the goods again must be borne by you..
Items that are bulky, being over 3m by volumetric size, or heavy will also incur a DELIVERY SURCHARGE. This will be applicable to the first single item and then on each additional number of that item ordered. This allows us to offer products on our website which normally would be uneconomical to sell due to carrier surcharges.
These surcharges are applicable irrespective of order value and vary according to item. This surcharge will be detailed on any relevant product and will be clarified at the checkout.
It is impossible for us to anticipate what combination of products will be ordered and therefore impossible for the website to calculate the maximum savings possible. However, if we can send your goods for less than quoted at our checkout we will do so and pass the savings onto you.
Orders Outside of the UK and Ireland
Delivery charges quoted are for UK and Ireland ONLY.
At the checkout we will provide you with a very general guide to the cost of shipping your parcel. Actual Shipping may be more or less than this. Once your order has been submitted we will contact you by email with a full and accurate price to ship your parcel. At this point you can then choose to accept or cancel your order. No monies will be deducted from your card until this confirmation has been received.
If we do not receive a reply within 10 working days of our email we will presume you do not wish to proceed any further and we will cancel your order and void any payment.
NB. Fane Valley takes no responsibility for any customs charges payable on imports into your country.
Any countries that do not pay VAT or persons that are VAT exempt will not be applicable to pay the VAT amount calculated in the basket at the checkout. The VAT will be removed by us after placing the order, during the processing procedure, and these monies will not be deducted from your card. Please add any notes regarding your VAT situation in the 'Order Notes' box prior to payment.